RETURN AND REFUND POLICY
At abclights.qa, we strive to maximize customer satisfaction and do our best to ensure that the supplied material matches customers’ expectations.
This is why we allow the return of materials bought under the following conditions:
- The materials delivered are different from the materials ordered.
- The difference can be in terms of brand, size/dimensions, type of the material ordered
- At the time of delivery, if the materials are found to be damaged/defective/tampered with.
If materials are being returned, abclights.qa has to be informed at the time of original unloading by sending a mail to firstname.lastname@example.org with details about why you want to return the materials. Please make sure you mention the invoice # in the mail.
Returns will not be accepted if,
- The materials have been opened/used, either fully or partially.
- The materials have been tampered with after delivery. This includes faulty storage.
We do not accept partial returns.
If a replacement for the materials returned is unavailable, we will refund the customer the amount that has been paid for the material. The refund will be carried out through an online bank transfer.